Feedback, Comments, Concerns and Complaints :: Turriff Medical Practice

Feedback, Comments, Concerns & ComplaintsFeedback, Comments, Concerns & Complaints

Feedback given by patients about their experience of healthcare and treatment is important to inform improvements to the way services are delivered. Patients will be encouraged and supported to provide feedback and share their comments, concerns and complaints.

Our staff will:

  • Encourage patients and their families to say what they think about the healthcare and treatment they have received or are receiving;
  • Listen to feedback and take all feedback, comments, concerns and complaints seriously, and deal with them quickly and thoroughly, wherever possible and appropriately;
  • Help patients to access information about giving feedback and making comments, concerns and complaints;
  • Make available to patients a copy of the NHS Scotland Public Facing Complaints Handling Procedure;
  • Make available to patients information about the Patient Advice and Support Service (PASS) if they need it;
  • Treat patients with respect, and make sure they receive the support they need during the handling of any complaints.

NHS Scotland Public Facing Complaints Handling Procedure

PDF Complaints Handling Procedure [PDF, 1.1MB]

Patient Advice and Support Service (PASS)

The Patient Rights Act provided for the establishment of the Patient Advice and Support Service (PASS). PASS operates independently of the NHS, and provides free, confidential information, advice and support to anyone who uses the NHS in Scotland. The service promotes an awareness and understanding of the rights and responsibilities of patients and can advise and support people who wish to give feedback, make comments, raise concerns or make complaints about treatment and care provided. Further information can be found on the PASS web site:

On-Line Feedback Form

Please complete the feedback form providing as much detail as you can. We will acknowledge, respond and endeavour to resolve your feedback within five working days if we can.

If you are providing feedback on behalf of someone else we will require signed consent from them before we can proceed.

Launch Our Secure Online Feedback Form

Contact Details
Turriff Medical Practice
Balmellie Road
AB53 4DQ
Tel: 0345 337 6320
Fax: 01224 661659
Repeat Prescription Line
Tel: 01888 564024
Tel: 111
NHS Grampian
St Martin's House
181 Union Street
AB11 6BB
Tel: 0345 337 6338